Work ExperienceNational Apartment Flooring Spanish Virtual Assistant (Order Entry/Admin Task) February 2022 – November 2024• Managed order entries and performed administrative tasks in Spanish• Provided customer support and addressed inquiries effectivelyOcwen-PHH Mortgage Spanish Coordinator/Collection (Mortgage) February 2020 – February 2022• Coordinated Spanish-speaking collections and support• Managed communication and resolution of mortgage-related issuesNowcom Global Spanish CSR (Mortgage) 2019 – 2020• Provided Spanish-language customer service for mortgage inquiries• Assisted clients with account management and issue resolutionTSD Global Sales (Telco) 2015 – 2019• Conducted sales and provided customer support for telecommunications services• Achieved sales targets and maintained high levels of customer satisfactionStartek International CSR (Telco) February 2013 – November 2015• Delivered customer support for telecommunications services• Addressed customer queries and provided effective solutions
Fluent in Spanish (written and spoken)• Customer Service Excellence• Sales and Account Management• Order Entry and Administrative Support• Utilized different Tools ( CRM, Office,Slack, Zoom, Hubstaff, Google Tools, ETC. )• Ability to Multitask and Adapt to New Challenges• Proven Problem-Solving Abilities• High Attention to Detail and Accuracy• Strong Work Ethic and Team Collaboration
Experience: 5 - 10 years
Expert in Spanish Speaking
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