Amazon Virtual Assistant I Secretary I Chat Support

Overview

Looking for full-time work (8 hours/day)

at $2.70/hour ($475.20/month)

Bachelors degree

Last Active

November 26th, 2024 (2 days ago)

Member Since

March 3rd, 2018

Profile Description

Consider hiring me! I guarantee the delivery of high-quality performance and results. I am a dynamic professional with a diverse background in e-commerce management, customer service, and administrative support roles. With extensive experience in various facets of online retail operations, adept at optimizing processes, driving sales, and ensuring exceptional customer satisfaction. Proven capabilities in managing Amazon store listings, overseeing marketplace operations, and effectively handling supplier orders. Demonstrated proficiency in managing social media platforms for business purposes and providing efficient administrative support. Known for a proactive approach, strong organizational skills, and a commitment to delivering results in fast-paced environments. 

PROFESSIONAL EXPERIENCES:

Office Assistant - Responsible for managing daily office operations, including handling phone calls (Inbound and Outbound), emails, and correspondence. I will coordinate appointments and manage calendars for staff and clients, ensuring timely communication and scheduling. Additionally, I will maintain accurate records, such as client files, care plans, and billing information, while inputting and updating client and employee data in our datUpgrade to see actual infose. I am dedicated to providing friendly and professional customer service, promptly addressing inquiries and concerns from my client, caregivers and our leads.

Office Secretary - Responsible for administrative operations, providing essential support to our team and maintaining the seamless flow of our day-to-day activities. My responsibilities include assisting with a variety of administrative tasks, serving as a primary point of contact for internal and external communications, and ensuring prompt and professional responses to inquiries. Additionally, managing files, documents, and data with meticulous attention to detail, and maintaining a well-organized work space for maximum efficiency. I also assist with digital tasks such as updating product listings, managing online platforms, and providing basic technical support as needed.

Chat Support Specialist (Student Verification Process) - Responsible of verifying students identities and credentials to establish their qualification for studying abroad. The role necessitates strong communication abilities, keen attention to detail, and adeptness in using chat-based systems like Kommo while ensuring adherence to pertinent policies and regulations.

Customer Service Representative (Local / Smart Mainstream Account) - Provided exceptional customer service support, addressing inquiries, resolving issues, and ensuring a positive customer experience to foster loyalty and retention.

Amazon Operations Manager - Overseeing the efficient and effective functioning of various operational aspects within our Amazon Stores. This role demands a keen eye for detail, exceptional organizational skills, and the ability to manage diverse teams to ensure the smooth execution of day-to-day operations. I work in a dynamic environment where innovation, problem-solving, and adaptability are key to success.

Amazon Store Manager - Managing and optimizing the performance of the Amazon store under my responsibility. My responsibilities encompass overseeing day-to-day operations, driving sales, managing inventory, and enhancing the overall customer experience.

Amazon Product Lister - Responsible for managing and optimizing product listings to maximize visibility and sales. This includes creating detailed, SEO-optimized titles, descriptions, and bullet points to attract customers and enhance search rankings. I conduct thorough keyword research to incorporate high-performing terms and use relevant tags to improve discoverability. I ensure product images meet Amazon’s standards and regularly update listings to reflect changes in inventory, pricing, and product details.

SKILLS AND PERSONAL ATTRIBUTES:

- Proficient in Microsoft Office and Google Applications, including:  
Microsoft Word 
Microsoft Excel 
Microsoft PowerPoint 
Microsoft Publisher 
Google Docs 
Google Sheets 
Google Slides
- E-commerce Management
- Product Research & Listing
- Order Fulfillment
- Inventory Management
- Competitor Analysis
- Advertising & Promotion
- Customer Service
- Customer Support
- Excellent communication skills
- Exemplary Dedication
- High Work Ethic
- Multitasking Abilities
- Pleasing personality
- Fast Learner with a Positive Attitude
- Organized, Accurate, Quality and Detail-Oriented
- Good Listener, Determined, Honest, and Flexible
- Able to Work Under Pressure- Works Well with Less Supervision

I am eager to leverage my skills and experience to contribute to your organization’s success and help drive its continued growth.