Executive Assistant/Virtual Assistant 

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

College Level

Last Active

February 20th, 2025 (2 days ago)

Member Since

November 22nd, 2017

Profile Description

Hello, I'm Upgrade to see actual info Upgrade to see actual info, an experienced professional in the customer industry with 17 years of diverse expertise in telecommunication, real estate, sales, collections, finance, quality assurance, compliance, and training. I have honed my skills throughout my career, delivering excellent service and demonstrating a solid work ethic.
In my previous roles, I excelled as an Alpha and Omega Maintenance Coordinator, efficiently managing maintenance requests and collaborating with vendors for timely resolution.
At WNS, I served as a Product Trainer and Senior Associate, ensuring new hires were equipped for independent work and conducting up-training for all agents. 
Additionally, my tenure at Citibank included roles as a Senior Operations Representative, Subject Matter Expert, Risk and Compliance Officer, and Collections Officer, where I provided comprehensive support to credit card customers and trained new hires.

I am adept at handling customer inquiries, modifying plans, troubleshooting, and providing technical support. With my solid background in compliance, finance, and collections, I am well-equipped to meet customers' needs while ensuring adherence to regulatory guidelines.
My educational background includes studies in BS Chemical Engineering at the Mapua Institute of Technology.
In addition to my professional qualifications, I have a keen interest in cooking, music, movies, TV shows, and pets. 
I am proficient in various tools and platforms, including G Suite (Gmail, Google Sheets, Google Docs, Google Calendar, Google Slides), Microsoft Office (Word, Excel, PowerPoint, Outlook), and social media platforms such as Facebook, Instagram, and LinkedIn. I also have experience with CRM systems like Upgrade to see actual info, Appfolio, Zoho, and DOS platforms such as Sawgrass and NICE.
I am excited to bring my extensive experience, skills, and dedication to your team. Let's connect and discuss how my expertise can contribute to your organization's success.
Feel free to reach me at Upgrade to see actual info you for considering my application.