General Virtual Assistant - Real Estate Assistant | Customer Service Rep 

Overview

Looking for full-time work (7 hours/day)

at $11.00/hour ($1,694.00/month)

Bachelors degree

Last Active

February 10th, 2025 (yesterday)

Member Since

September 6th, 2017

Profile Description

General Virtual Assistant

* Skills and Qualifications
— Excellent written and verbal communication skills
— Strong leadership qualities
— Can work independently or with a team
— Resourceful and quick-learner

* Experienced with
— Sandicor (MLS) for REALTORS®
— Podio, Hubspot, Globiflow, Zapier
— Trello, Asana, Wunderlist
— FB Ads, Mailchimp, Animoto
— Docusign, Rightsignature
— Dropbox, Office 365
— Zoom, Uberconference, Google Voice
— Sabre and Amadeus GDS (for Travel Agents)
— Microsoft Office, Google Apps

* Educational Background
Tertiary      
Bachelor in Journalism
Graduated March 2009
College of Mass Communication
West Visayas State University   

* Eligibility
Career Service Professional Examination
2nd Level Eligibility (Professional)
May 22, 2011

* Employment History
1. Real Estate Admin Assistant
July 2016 to Feb 2019
Xilium Professional Services
Dorado Financial

> Responsibilities
— Lead Generation from FB, Linkedin, CCIM, etc.
— Managing leads from FB ads and from the company website
— Communicating with borrowers and vendors (Escrow, Title, Loan Servicer, Doc Prep) to ensure closing
— Communicating and assisting investors and lenders
— Pulling up Realist, Comparables, Plotting geomaps, Skiptracing
— All typing jobs - revising, organizing, converting, merging, splitting documents/Creating graphs, flows charts, etc.
— Managing client's calendar and set up appointments
— Respond to emails on my client's behalf
— Setting up and developing Podio
— Setting up email blasts and video presentations via MailChimp, Outlook, Animoto
— Building up contact list (searching for potential lenders and getting contact info, company profile)
— All kinds of research tasks, data mining/scraping, data entry
— Filling out forms and completing docs, signing up/registering in behalf of the company CEO
— Basic bookkeeping for the company’s rental property
— Assisting new hires
— Completing Online Trainings and Exams in my client's behalf
— Posting ads, looking for things on Craigslist
— Preparing and Sending invoices through PayPal
— Doing online purchases and calling customer support

2. Appointment Setting and Lead Generation
April 2015 to Dec. 2015
Reverse Mortgage and Final Expense
— Data Mining
— Calling cold leads using auto dialer as initial contact to finding potential clients for the sales team
— Pre-qualify the potential client by asking a set of question and logging it in the lead’s profile
— Marking the cold lead as a sales lead in the dialer database

3. Customer and Technical Service Support
Nov. 2012 to July 2015
Teleperformance
Expedia Inc

a. Tier I Support
Nov. 2012 to Nov. 2013
— Assists customers over the phone (answering questions, booking, flight exchange, refund, etc.)
— Resolve customer complaints via phone like calling vendors (hotels, airlines, car rentals, activities, etc)

b. Tier II Support
Dec. 2013 to July 2015
—Assists Tier I agents to help resolve customer complaints
— Provide Tier 1 support on internal and customer-facing tools
— Assists in Flight Exchange and Refunds using the GDS System
— Receives escalated customer calls

4. Recovery Savings Analyst
July 2011 to April 2012
Hinduja Global Solutions Inc.
Aetna Insurance
— Analyzing and recovering overpaid health insurance claims froUpgrade to see actual infombers and healthcare providers
— Depositing checks froUpgrade to see actual infombers and healthcare providers as a result of collecting the overpaid claims

5. Administrative Staff
Oct. 2010 to May 2011
Tourism Promotion and Cultural Affairs Office
—Encoding all kinds of communication letters (Letter of Requests, Invitation Letters, etc)
— Monitoring monthly local hotel sales
— Completing procurement request forms
— Answering incoming calls
— Assisting walk-in tourists who are looking for things to do in the area and giving out brochures

6. College Instructor
Nov. 2009 to March 2010
Central Negros College
— Responsible for the planning, preparation, presentation, and evaluation of classroom instruction and related activities