Virtual Assistant

With 5+ years of experience using Microsoft Excel, I am skilled in data organization, analysis, and reporting. My expertise includes working with formulas, functions, pivot tables, and charts to efficiently manage and interpret data.

As a Data Processor at M&M Data Processing Corporation (2014–2016), My role included accurate data entry of basketball statistics, derived from analyzing 3-4 basketball game video clips per day. Tasks involved time-stamping key moments and recording various metrics with a precision-focused approach, consistently maintaining a 95% and above accuracy rate.

I have over two years of experience as a Content Moderator, ensuring the integrity and compliance of user-generated content across various platforms. My role involved reviewing, analyzing, and enforcing community guidelines to maintain a safe and respectful online environment. I am adept at identifying inappropriate, offensive, or harmful content and taking prompt action to mitigate risks. My work required excellent attention to detail, strong decision-making skills, and a deep understanding of platform policies. I also collaborated with cross-functional teams to provide feedback, improve content moderation processes, and enhance overall user experience. Throughout my career, I have consistently demonstrated a commitment to quality, impartiality, and efficiency while handling high volumes of content under tight deadlines.

As Customer Support Representative, I've managed three primary channels—Inbound Calls, Chat, and Emails—to assist merchants, customers, and dashers globally. Then resolved issues related to payments, account inquiries, driver concerns, and troubleshooting while consistently delivering exceptional customer care in every interaction.

as Email Support Representative, my role focuses on assisting customers by resolving issues, de-escalating concerns, and delivering exceptional service. This position requires strong communication skills, adaptability to customer needs, and empathy to ensure a positive experience for every interaction.

As Customer Support Representative, I've managed three primary channels—Inbound Calls, Chat, and Emails—to assist merchants, customers, and dashers globally. Then resolved issues related to payments, account inquiries, driver concerns, and troubleshooting while consistently delivering exceptional customer care in every interaction.