Customer Support I Virtual Assistant | Writer | Digital Marketing Specialist

Overview

Looking for full-time work (6 hours/day)

at $12.00/hour ($1,584.00/month)

Bachelors degree

Last Active

January 31st, 2025 (3 days ago)

Member Since

February 28th, 2017

Profile Description

With a diverse background spanning administrative, data analysis, content creation, and customer service, I bring a versatile skill set that supports both operational efficiency and customer satisfaction. Currently serving as a Client Administrative Assistant, I act as the central point of contact within the client department, managing key tasks such as revenue reports, client contracts, invoicing, and maintaining accurate client records. I also oversee social media management, ensuring timely content scheduling and VIP group management, while collaborating across teams to ensure smooth Shopify operations and exceptional client service.
In my previous role as a Workforce Data Analyst, I focused on leveraging both structured and unstructured data to analyze customer loyalty, satisfaction, and experiences. I developed reporting templates and visualizations to support strategic decision-making, while optimizing data capture processes and providing actionable insights to senior leadership. This role allowed me to strengthen my data-driven approach to enhancing customer experiences and workforce management.
As an Executive Assistant, I provided crucial customer support across Zendesk, Live Chat, and email channels, managed order fulfillment and inventory on e-commerce platforms like Magento 2, eBay, and Amazon, and optimized product listings for sales growth. I also contributed to SEO efforts by creating compelling content and optimizing product descriptions, and streamlined processes by documenting workflows for virtual assistants.
Earlier, I honed my writing skills as a Web Content Writer, crafting SEO-optimized content for websites, blogs, and social media, ensuring that all content aligned with clients' brand voices while engaging their target audience. My work focused on improving readability and enhancing audience engagement through strategic content creation.
Additionally, in my role as a Transact Monitoring Evaluator, I assessed customer service interactions across various platforms, ensuring adherence to quality standards and participating in internal audits to drive continuous improvement. My work contributed to refining service protocols and enhancing team performance through feedback and calibration sessions with management.
Combining expertise in administration, data analysis, e-commerce, content writing, and quality assurance, I am driven to contribute to organizational growth and enhance customer experiences through data-informed decisions and efficient operational practices.