BOOKKEEPER/ADMIN. ASST./CUSTOMER SERVICE l ORDER SPECIALIST

-Perform 3-way PO matching invoices. Analyse and resolve invoice discrepancies in accordance to the standard process. -Review all invoices, staff claims and travel advances for appropriate documentation and approval prior to payment. -Enter invoices to the system within 24 hours of receipt in the mailbox. -Process debit memos and coordinate with AR to invoice or re-invoice for any adjustments related to staff debtors and supplier’s refunds. -Review validity and completeness of supporting documentations of invoices, staff claims, and travel advances prior to creating payment batch for a particular post. -Process payment instructions through internet banking. -Receive, examine and process purchase requisitions requests. Converts Purchase Request to Purchase Order by thoroughly reviewing supporting documents such as quotations, contracts and job orders against the purchase request and approved budget.

-Intaking orders and logging those orders into a database -Enter invoices to the system within 24 hours of receipt in the mailbox -Draft memorandums and contracts

• Intaking orders and logging those orders into a database • Sourcing suppliers for orders • Optimizing orders to minimize price • Delivering reports for orders • Tracking order delivery statuses • Communicating with the team and client about the order status

Email leads, nurture then list out which are ok to contact by the sales representative

Resolution for every escalated customer issue and concerns Provide quality customer service and satisfaction Provide tracking information and updates ( Zohomail Zendesk)