Michelle

General Virtual Assistant, Email Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

November 26th, 2024 (3 days ago)

Member Since

February 8th, 2017

Profile Description

I appreciate you for checking my profile. Here is an overview of my skills and strengths. I am well-organized, self-motivated, efficient, and results-oriented. The key to my success is my work ethic, and the ability to learn quickly and seek clarification when needed are valuable attributes in a professional setting.
I have substantial experience in customer support, particularly in the online retail sector. Managing email and chat support for eBay UK and handling inquiries via email for a US makeup subscription service demonstrates versatility in communication channels and a strong customer-focused approach.I have an extensive experience in customer service within the BPO industry for the past 10 years. My proficiency in handling inquiries and problem-solving abilities, along with effective communication.
Customer service experience often provides individuals with valuable skills, such as patience, adaptability, and a customer-focused approach, which can be highly beneficial in various roles, including data entry. 
I have worked as a general virtual assistant for two years, answering questions from customers, and listing products on eBay utilizing DSM software. As a Virtual assistant professional, accuracy, attention to detail, and time management are crucial, and my background in customer service might give you an edge in these areas.
Additionally, my familiarity with industry-specific knowledge from my BPO background can also be advantageous. Understanding customer needs and preferences, as well as navigating various software platforms, are transferable skills that can enhance my performance in Virtual assistant or customer support tasks.
I'm here to help and discuss any aspects of my career or address any questions you may have. Feel free to share more details or specific areas you'd like to explore or discuss further. Whether it's about career development or tasks. I'm here to assist you.

Top Skills

Experience: 10+ years

I address issues with eBay including invoicing (seller fees), the reason a seller is unable to post an item, the status of shipments, and inquiries from buyers through emails and chat. I used the Unify tool where the customer sent their inquiries. Knowledgeable in MS Word, MS Excel, Powerpoint, Outlook, Zendesk, Slack, Kustomer, and Google spreadsheets. For US BoxyCharm subscriptions I handle tracking status inquiries, billing questions, and issues with missing, broken, or incorrect shades in their subscription makeup boxes.

Experience: 10+ years

For the past 10 years, I have been managing client complaints through email and chat involving eBay UK orders, and seller issues. For US BoxyCharm subscriptions I handle tracking status inquiries, billing questions, and issues with missing, broken, or incorrect shades in their subscription makeup boxes. My ability to navigate different software platforms and understand customer needs and preferences are transferable talents that will help me perform effectively in virtual assistant tasks. Agent Desktop, Stripe, G-sheets, Zendesk, Slack, and Magento were the tools I used.

Experience: 2 - 5 years

I'm responsible for monitoring the employee lifecycle from the moment of hire up to production to make sure that all system and equipment requirements are fulfilled and that any issues are resolved before the start of training. I'm using MS Word, MS Excel, MS Outlook, Salesforce, and the FedEx site (to track) the equipment.

Other Skills

Experience: 2 - 5 years

I used them when dumping the information from the tool and creating a simple formula.

Experience: 2 - 5 years

I'm using salesforce to communicate with the applicants.

Experience: 6 months - 1 year

I answered renters' emails and also managed a rental property in the United Kingdom. I utilized Google Sheets, Mailchimp, and Spareroom.

Basic Information

Age
43
Gender
Female
Website
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Address
Cainta, Rizal
Tests Taken
IQ
Score:  100
DISC
Dominance: 47
Influence: 36
Steadiness: 13
Compliance: 6
English
C1(Advanced)
Government ID
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