Executive Virtual Assistant

I have a proven track record in project management, demonstrated through my experience in planning and executing successful events in office and community-based initiatives. My ability to organize complex tasks, coordinate resources, and deliver results within deadlines makes me a reliable and effective project manager.

I excelled in roles ranging from frontline Customer Service and Technical Support Representative to managing training and quality assurance. This extensive experience has honed my ability to effectively address customer inquiries, troubleshoot issues, and provide exceptional support. I'm adept at building rapport, maintaining a positive demeanor, and ensuring customer satisfaction, making myself a seasoned professional in delivering top-tier customer service.

I possesses extensive experience in training and development, honed over years in the BPO industry. As a trainer and training manager, I havedemonstrated a strong ability to design and deliver engaging training programs, effectively onboard new hires, and manage complex training logistics. My expertise includes creating comprehensive training materials, facilitating interactive sessions, and providing ongoing support to ensure optimal learning outcomes.

* Provided comprehensive customer support via phone, email, and chat, resolving product inquiries and technical issues for e-commerce customers. * Developed and delivered training programs for new and existing customer support representatives, ensuring consistent service standards. * Facilitated product knowledge workshops and system training sessions to enhance team performance.