General Virtual Assistant,Social Media Management, Customer Support

Overview

Looking for full-time work (8 hours/day)

at $3.42/hour ($601.92/month)

Associates degree

Last Active

February 28th, 2025 (yesterday)

Member Since

January 26th, 2017

Profile Description

I am committed to providing top-notch virtual assistance services with effectiveness and compassion. Since I've been a virtual assistant/ call center representative for more than nine years, I've acquired the key knowledge necessary to do the jobs at hand.
List of my Employment History:

1. My first experience was with an outbound caller from Accentria who would phone a specific person to ask them for a loan from us.

2. Customer service representative for Upgrade to see actual info: For the past two months, I have been answering phone calls for 1800flowers. I answer general questions and help with ordering, billing, and tracking order delivery. For the Christmas ramp, my contract with them was limited to two months.

3. For Upgrade to see actual info, I am a customer service representative and also do email assistance. I spent four years providing inbound call, email, and chat assistance as a customer care representative for the online clothing retailer Upgrade to see actual info. I help customers with general questions, order placement, billing questions, refund verification and processing, tracking shipments to Fed-ex and Purolator, and VIP membership cancellation.

4. Work as an appointment maker for leads who have not yet signed up for Medicare Supplemental Insurance as a telemarketer.
 
5. Respond to member inquiries through email utilizing AskNicely, ResellerRatings, Trustpilot, and Zendesk.