Customer Service since 2018, Trainer & Assistant Training Manager, REVA (Real Es

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

High school diploma

Last Active

January 4th, 2025 (3 days ago)

Member Since

November 12th, 2024

Profile Description

Customer Service Representative at Teleperformance CDO
(July 2018)
Delivered exceptional customer support across multiple channels, including phone, email, and live chat, resolving inquiries and issues efficiently with a 95% customer satisfaction rate
Worked closely with the technical support team to ensure product issues were effectively addressed, improving customer satisfaction.
Quality Analyst at Teleperformance CDO (2019)
Contributed to continuous improvement initiatives by identifying patterns in defects and suggesting corrective actions that enhanced overall product quality
Conducted comprehensive reviews of business requirements and functional specifications to ensure alignment with test scenarios and strategies
Trainer at Teleperformance CDO (2020)
Analyzed training effectiveness through KPIs such as post-training assessments and feedback, improving training content based on performance data
Managed a learning management system (LMS) to track training progress, certifications, and employee participation, ensuring all records were up-to-date and accessible
Assistant Manager Training at Teleperformance CDO
(2021 - Present)
Coordinated and scheduled training sessions, ensuring efficient use of resources and maximizing attendance across various teams, including remote employees
Monitored and tracked training program effectiveness by collecting and analyzing participant feedback and performance data