Overview
Looking for full-time work (8 hours/day)
at $3.20/hour ($563.20/month)
Bachelors degree
Last Active
February 20th, 2025 (3 days ago)
Member Since
November 11th, 2024
Profile Description
I have over 5 years and 6 months of experience in the Customer Support and Administrative Assistance field, specializing in telecom and financial accounts for both local and US-based clients. Below are some of the responsibilities I typically manage:
1. Handling customer inquiries through
2. Addressing billing and account-related concerns to maintain high levels of customer satisfaction.
3. Updating and managing customer records using CRM platforms like Zendesk and Freshdesk.
4. Coordinating and scheduling appointments, meetings, and follow-ups.
5. Performing administrative tasks such as data entry,
6. Assisting customers with technical troubleshooting by providing detailed, step-by-step solutions.
7. Upselling and cross-selling services and products tailored to customer requirements.
8. Monitoring and analyzing customer feedback to enhance service quality.
I am enthusiastic about opportunities that allow me to help businesses build stronger customer relationships and optimize administrative operations to reach their objectives.
Connect with
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Chat Support
Experience: 5 - 10 years
Customer Support » Customer Service
Experience: 5 - 10 years
Other Skills
Customer Support » Technical Support
Experience: 5 - 10 years
Customer Support » Sales Support
Experience: 5 - 10 years
Office and Administration » Administrative Support
Experience: 5 - 10 years
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Santa Rosa, Laguna
- Tests Taken
- IQ
- Score: 97
- DISC
- Dominance: 37
- Influence: 7
- Steadiness: 26
- Compliance: 30
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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