Current Employment Status:
Hired Part Time on Jun 11, 2023
Hired Full Time on Apr 20, 2024
- Managed a high-volume workload within a service level-driven environment. Resolved an average of
- Became the lead “go-to” person for new agents and particularly challenging calls as one of the company’s primary floorwalkers for new and established employees.
- Helped company attain the highest customer service ratings (as determined by external auditors)
- Earned excellent marks in all categories including communication skills, listening skills, problem resolution, and politeness.
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
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