Short-Term Rental Manager | Customer Service Specialist
Philippines | 25 years oldWith over a year of experience managing short-term rentals and 10 months as a customer service representative, I bring a strong foundation in property management and exceptional guest service. My journey in this field has equipped me with the ability to efficiently oversee daily operations, foster positive guest relationships, and maintain high property standards.Working with outsourced clients has honed my skills in delivering seamless guest experiences, ensuring properties are impeccably maintained, and managing all aspects of operations with precision. I am eager to contribute my expertise to a dynamic team and continue growing in this exciting field.
Professional Skills:Guest Communication: Ensuring quick, professional, and friendly responses to guest inquiries and
Experience: 6 months - 1 year
I previously worked as a Property Manager Assistant, where I honed my skills in guest communication and property management. My responsibilities included: - Guest Communication - Property Management - Maintenance Coordination - Processing Invoices - Resolving Issues - Providing Check-in Instructions The tools I utilized in this role include: - Airbnb - Monday.com - Hospitable - Tapi - PropertyMe - Basecamp - Slack - Rentvine I am eager to apply my knowledge and skills to deliver exceptional service to guests. Additionally, I am open to learning and adapting to new processes to enhance my performance.
Experience: 6 months - 1 year
I have experience as a call center agent, which was an invaluable opportunity to enhance my communication and problem-solving skills. In this role, I assisted U.S.-based customers by resolving issues with their security systems, processing orders, onboarding new customers, and troubleshooting system problems as needed. This experience provided me with essential skills and insights to effectively face challenges and deliver exceptional service.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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