Customer Service | Virtual Assistant| Video Edit | ESL

My email management skills are highly organized and efficient, ensuring smooth communication and timely responses. I have an experience in managing a large volume of emails in fast-paced environments, prioritizing urgent matters, and categorizing messages for optimal workflow. With a focus on maintaining professionalism, I ensure clear and accurate communication, whether handling customer inquiries, resolving complaints, or providing updates.

In my previous roles, I consistently delivered exceptional customer service, handling inquiries, resolving complaints, and ensuring customer satisfaction. My experience in customer loyalty retention has honed my communication, problem-solving, and conflict-resolution skills—critical attributes for a role in customer support, where smooth and empathetic customer interactions are paramount.

My outbound calling skills are honed from my extensive experience in customer service roles, particularly in telecommunications, retail, and finance. I am adept at initiating calls to engage with customers, build rapport, and address their needs effectively. Whether it's for customer retention, sales, or follow-ups, I have the ability to communicate clearly and persuasively, making sure the conversation remains professional and goal-oriented.

I excel at editing instructional content by organizing footage in a clear, logical flow, ensuring the tutorial is easy to follow and visually engaging. I can enhance tutorials with smooth transitions, text overlays, and graphics to highlight key points or steps, helping viewers retain information. I am adept at producing high-quality, visually appealing advertisements that capture attention and deliver key messages effectively. With my experience in cosmetic video editing, I understand how to emphasize product features, implement branding elements, and create concise, impactful ads that appeal to target audiences. I have expertise in crafting fast-paced, engaging social media reels, for freediving activities. My ability to sync video with trending audio, use creative cuts, and incorporate captions or visual effects ensures that reels are captivating and aligned with current social media trends.