CSR, E-commerce VA, Executive Assistant, Bookkeeper

Respond to inquiries about products and services, processing payments, or performing general account maintenance Up-selling customers to new products or services may be encouraged

Respond to customer inquiries via email, chat, phone, and social media. Provide information about products/services, process orders, and handle returns/exchanges. Troubleshoot and resolve customer complaints in a professional and timely manner. Maintain accurate customer records and update CRM systems. Assist with appointment scheduling, order tracking, and billing inquiries. Follow up with customers to ensure issue resolution and satisfaction. Handle administrative tasks such as data entry, email management, and report generation. Escalate complex issues to the appropriate department when necessary. Stay up to date with company policies, procedures, and product offerings. Contribute to improving customer service processes by providing feedback and suggestions.

Processing of Invoices (Quickbooks) Sending out email reminders for unpaid invoices (Quickbooks) Processing of payments online (Converge) Following up for payments (via check and credit card processing)