Melanie
Experienced Virtual Assistant | Customer Support
Verified
Overview
Looking for full-time work (8 hours/day)
at $12.00/hour ($2,112.00/month)
Bachelors degree
Last Active
November 25th, 2024 (yesterday)
Member Since
August 29th, 2024
Profile Description
Welcome to my profile!
As a seasoned virtual assistant with 8+ years of experience, I provide exceptional support to businesses across various industries. My expertise spans
Skills & Expertise:
CRM &
• Mailchimp
• Zendesk
• HubSpot
• Klaviyo
Graphic Design (Canva):
• Social media posts
• Blogs
• Flowcharts
• Flyers
• Marketing materials
Productivity Tools:
• MS Office (Word, Excel, PowerPoint)
• Google Suite (Sheets, Docs, Forms, Drive)
• Jira
• Asana
• Notion
Additional Skills:
• Bookkeeping (Xero, QuickBooks)
• E-commerce (Shopify)
• Social Media Management
• Chat Support (Live Agent, Drift, Intercom, Formilla)
About Me:
With a Bachelor's Degree in Commerce (Financial Management) from Saint Louis University, I bring analytical thinking and problem-solving expertise to every project. As a dedicated virtual assistant, I:
• Manage
• Design engaging graphics and marketing materials
• Conduct market research and create marketing plans
• Provide exceptional customer service
Why Work with Me:
• Proven track record of enhancing productivity and efficiency
• Excellent communication and computer skills
• Quick learner, adaptable to new tools and technologies
• Strong multitasking ability with attention to detail
• Resilient and flexible, with a passion for customer satisfaction
I’m motivated, dedicated, and ready to bring value to your business. Let’s connect and discuss how I can assist you in achieving your goals!
Top Skills
Project Management
Experience: 5 - 10 years
• Experienced with MS Office Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Forms, Drive) for seamless document and data management. • Skilled in project management tools such as Asana, Jira, and Notion, ensuring efficient task tracking and project completion.
Customer Support » Email Support
Experience: 5 - 10 years
• Proficient in Email Management: Organizing inboxes, prioritizing communications, and maintaining prompt responses, making sure nothing falls through the cracks.
Office and Administration » Administrative Support
Experience: 5 - 10 years
• Expert in Calendar Management and Scheduling: From coordinating meetings to managing complex schedules, I ensure seamless day-to-day operations, maximizing productivity and keeping everyone on track. • Proficient in Email Management: Organizing inboxes, prioritizing communications, and maintaining prompt responses, making sure nothing falls through the cracks. • Data Entry and Organization: Precise data handling, file organization, and documentation to ensure a well-organized and efficient workflow.
Other Skills
Marketing » Copywriting
Experience: 1 - 2 years
Copywriting: Crafting blogs, social media posts, and marketing content that resonate with audiences.
Design » Graphic Design
Experience: 1 - 2 years
• Proficient in creating attractive and professional designs, including social media posts, blog graphics, flowcharts, and marketing materials that align with brand identity.
Accounting » Bookkeeping
Experience: Less than 6 months
• Bookkeeping (Xero, QuickBooks): Managing finances and bookkeeping for small businesses.
Marketing » Email Marketing
Experience: 2 - 5 years
• Skilled in Mailchimp, Zendesk, HubSpot, and Klaviyo, managing client relations and enhancing customer engagement with effective email marketing campaigns.
Marketing » Social Media Management
Experience: 6 months - 1 year
• Social Media Management: Engaging and managing social media presence across Facebook, Instagram, Quora, and LinkedIn.
Customer Support » Customer Service
Experience: Less than 6 months
Dedicated customer service professional with over 8 years experience providing top-notch support via email and live chat.
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Baguio, Benguet
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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Beyond the Books: How this Bookkeeper OFS Crafts Freedom and Success
Would hiring a remote bookkeeper help plant the seeds of success for your business? They plant the seeds for success.
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