Dionne

Creative Writer, Customer Support, Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $2.40/hour ($422.40/month)

Associates degree

Last Active

December 8th, 2024 (16 days ago)

Member Since

August 22nd, 2024

Profile Description

I'm an experienced customer service professional with a strong background in handling international accounts in the BPO industry. I've developed skills in dealing with escalated issues, training new employees, and managing important performance reports. In my previous role, I was a Subject Matter Expert, known for providing top-notch support, solving complex problems, and guiding others.
Besides my customer service work, I also do freelance creative writing, which has improved my communication skills and ability to think creatively under pressure. I'm committed to continuous improvement and always aim to deliver excellent work. I want to be recognized for my dedication to quality, reliability, and proactive problem-solving.

Top Skills

Experience: 5 - 10 years

Assisted new trainees with the product process, conducted meetings and training sessions to support their improvement, and provided end-of-day reports on their progress. Handled calls from international customers, primarily from the USA, and managed escalated supervisor calls. Performed call recording audits for quality assurance, conducted coaching sessions for trainees, and participated in a Team Leader Internship program.

Experience: Less than 6 months

Reaching out to customers to offer assistance, follow up on issues, gather feedback, and ensure satisfaction with products or services. It includes scheduling appointments or meetings for team members, checking on service completion, and providing additional support. The role also involves contacting individuals or businesses to gather, update, or verify information for databases, as well as making calls to invite participants, confirm attendance, or share details about upcoming events.

Other Skills

Experience: Less than 6 months

I was able to create interesting, informative, or entertaining content on different topics.

Experience: 2 - 5 years

Writes interesting and unique stories that fit the client's chosen themes, genres, or characters, for use in books, blogs, or other creative projects.

Basic Information

Age
34
Gender
Female
Website
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Address
Antipolo, Rizal
Tests Taken
IQ
Score:  108
English
C2(Advanced/Mastery)
Government ID
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