Virtual Assistant

With 6 years of exceptional technical support experience, I have honed my skills in creating and resolving tickets, advanced troubleshooting complex issues, and providing high-quality support via both voice and chat channels. My proficiency in these areas is reflected in consistently high client and agent ratings, demonstrating my ability to efficiently address and resolve technical problems while ensuring a positive support experience.

With 7 years of delivering outstanding customer service, I bring a proven track record of resolving intricate billing issues and providing seamless support through both voice and chat channels. My ability to consistently exceed performance metrics and achieve top-tier satisfaction ratings highlights my dedication to excellence. I thrive on turning challenging situations into positive experiences, ensuring each interaction is handled with a blend of efficiency, empathy, and expertise.

I have hands-on experience managing Facebook fan pages and inspirational pages, where I've honed skills in content creation, audience engagement, and analytics. My expertise includes crafting compelling posts that resonate with followers, scheduling content for optimal reach, and using insights to refine strategies and drive growth. I’m adept at fostering vibrant online communities and leveraging social media tools to enhance visibility and interaction.

With a strong background in sales across multiple sectors, I excel at selling cellphones, insurance, cable, and internet services for AT&T. My experience involves understanding customer needs, effectively communicating the benefits of various products, and tailoring solutions to fit individual requirements. I’m adept at building rapport, addressing concerns, and closing sales by demonstrating the value and advantages of AT&T’s offerings. My goal is to ensure a positive customer experience while driving growth and achieving sales targets.

I bring a proven track record in cold calling for both the insurance and real estate sectors. My approach combines a deep understanding of industry-specific needs with a personable and persuasive communication style. I excel at initiating conversations, building rapport quickly, and identifying client needs to effectively pitch relevant products or services. My skills in handling objections, maintaining persistence, and closing deals have consistently resulted in exceeding targets and contributing to team success.