Virtual Assistant | Customer Service

Worked for 8+ years as a trainer for BPO company. Handled several campaigns such as telecommunications, banking, food delivery and rewards management. My main job was to train new hires about the product-service knowledge training, customer service skills training, and other training required by the client. Other tasks provided were the following: *Process improvement *created instructor-led modules and presentation *developed training programs for underperforming agents or employees *Monitor and managed new hires after deployment *Collaborate with the team leaders, managers and quality supervisors to pass the SLA, customer experience survey and call quality of all employees.

Performed the following tasks under the HR department: *End-to-end recruitment *Onboarding and offboarding of employees *Safekeeping of the confidential files of all the employees as well as the company. *Timekeeping and payroll including the compensation of the government statutory benefits and other company benefits *Employee engagement and training *Created and revised the company policy and guidelines

In my previous role, I am responsible for setting the meetings and activities of the CEO and COO. Making sure that they are notified a day before and 2 hours before the intended meeting or activity. Organized the personal and work schedule of the CEO and COO to optimize their time. Attended in behalf of the CEO or COO for minor activities and meetings.

I had managed my personal and work email as I've handled several clients for the past 8 years when I worked at a BPO company. I've also managed the emails of our company's CEO and COO. Below are the tasks that I did for email management: *Using folders, labels, or categories to sort emails *Handling high-priority emails first and scheduling responses for non-urgent ones *Reduce clutter and unsubscribe to unnecessary emails and tagged the email as spam if it is seen as a potential fraud. *Use pre-drafted responses for common inquiries. *Create a tracker for all answered and read email that may includes status if pending, resolved, for follow-up.

In my previous role, the company required me to learn and have an expertise on Quickbooks as this is our main accounting system. Below are what I can do: *Setting up Chart of Accounts *Create invoices *Record and track daily expenses *Monitor account payables and purchases *Record payments, credit memo and discount *Generate reports such as Income statement, balance sheet, and P&L sheet.