General Virtual Assistant

Organized schedules, coordinated meetings, and streamlined daily operations to improve efficiency. Responsibilities included managing calendars, preparing reports, handling correspondence, and providing general administrative support, ensuring the team stayed productive and focused.

Delivered exceptional customer service through phone, email, chat, and other communication channels, addressing inquiries, complaints, and requests with professionalism and efficiency. Resolved customer issues effectively, escalating complex problems to appropriate departments when needed. Collaborated with team members to identify process improvement opportunities and enhance the overall customer experience. Maintained adherence to company values, policies, and confidentiality standards, ensuring data security and customer satisfaction.

Focused on driving sales and building strong client relationships by managing CRM systems to track interactions and ensure timely follow-ups. Responsibilities included conducting cold calls, sending targeted emails, handling leads, and closing sales while maintaining accurate records of client communications and progress.

Developed diverse content ideas and crafted strategies to effectively engage the target audience. Managed social media platforms by planning and scheduling posts, creating visually appealing and engaging content, and fostering audience interaction. Monitored social media performance metrics, analyzed trends, and made data-driven adjustments to optimize reach, engagement, and overall campaign success.

Identified and collected relevant data, compiling and organizing it into actionable lists to support lead generation efforts. Conducted in-depth research to target potential clients, maintained accurate databases, and collaborated with the sales and marketing teams to develop effective strategies for outreach and engagement.

Utilized tools like Canva to create visually appealing content, including social media graphics, marketing materials, and other visual assets. Designed creative and on-brand visuals to enhance audience engagement and support marketing campaigns.