Workforce Executive/ Real Time Analyst

I've worked in customer service for a telecom company for over a year, where I collaborated closely with supervisors to address customer issues and concerns. My role involved handling escalations and resolving issues either in real-time or within specified timeframes. Additionally, I utilized a variety of tools to effectively perform my duties as a customer service representative.

I've worked in customer service for over six months with a focus on Accounts Receivable. My responsibilities included managing ticket escalations for customers, processing payments for companies, and issuing invoices.

I have have over four years of experience in customer service, where I've been responsible for taking orders and handling customer inquiries. Additionally, I have experience in escalating tickets to ensure that customer issues are resolved efficiently.

As a Workforce Specialist/Real-Time Analyst, my role involves managing scheduling, monitoring queues, and tracking attendance. My responsibilities include ensuring efficient allocation of resources, monitoring real-time performance metrics, and maintaining accurate attendance records.