Hire top-tier Workforce Management experts

In the workforce, I first grew up as an independent filmmaker, found my way through a groundbreaking role as a Producer and Assistant Director in the Advertising Industry of Philippines. After a couple of years with that, I left for a more home-based type of work, serving as a Marketing Assistant and Virtual Assistant to two different CEO's of different fields, simultaneously, for seven years now. I then found a way to study Data Analytics. Overview of my background are film (media), advertising

I've been in the BPO industry for 8 years. I have experience in team leading, quality assurance, appointment setting, lead generation, customer service (voice, email, and chat support), sales, and workforce management. Knowledgeable in Google Sheets, Excel, Shopify, Zendesk, Hubspot, and other customer service and reporting tools.

How are you? I hope your day is off to a good start! I'm Michelle, a seasoned professional with a rich background in customer service, analytics, and mortgage lending within the BPO and finance industries. With over a decade of experience, I've honed my skills in delivering exceptional support and facilitating mortgage transactions for reputable companies.My journey began at Aegis PeopleSupport Center Inc, where I handled the Expedia Travel Account. From there, I transitioned to Sitel Phil

I have more than a decade of experience handing various clients across US and Australia. I am an experienced people manager handling several campaigns across Banking, Finance, Healthcare, and Technology.I am skilled and experienced with Operations Management, Data Analysis, CRM, Agile, Email and Chat Communications, Administrative and Executive Tasks, Workforce Management, Project Management, Healthcare, Salesforce Admin and Operations and Product Integration. I am open t

I am a Self-motivated Virtual Assistant with strong organization and project management skills. I coordinate multiple, concurrent tasks efficiently and with attention to detail. I have strong communication with all levels of the workforce, from business executives to clients. I am an independent contractor who provides administrative services to clients while operating outside of the client's office. As a virtual assistant, I typically operate from a home office but can access the necessary

Since I have an experience working with workforce management, I have knowledge on working with MS office and other google services. Willing to be trained in any field of work with sufficient resources.

With over a decade of experience in recruiting and HR, I specialize in building exceptional teams and streamlining hiring processes to drive business success. From sourcing top-tier talent to conducting in-depth interviews, I've placed key roles across various industries, optimizing workforce performance and retention.I have recruited for a variety of roles, from non-technical to C-level positions, and handled background checks and drug tests with confidentiality. I am skilled in managing

Results-driven Workforce Management Analyst with proven experience inreal-time management, scheduling, and forecasting. With more than 10 yearsof experience in workforce efficiency optimization through data-drivenstrategic scheduling, leverage WFM tools to monitor performance, makeaccurate forecasts, and staff resources according to projected needs. Provenability to enhance productivity and facilitate operational improvement througheffective communication and

Dedicated Workforce Management professional with experience in capacity planning, scheduling, and real-time analysis. Proven expertise in optimizing staffing levels and meeting key performance metrics such as service levels and interval adherence. Skilled in managing customer support operations across various channels, including chat, email, and technical support. Proficient in workforce management tools (Nice IEX, Aspect) and fluent in English and Tagalog.

1. 3 yrs. in Customer Service- Primarily assist the customer’s concern withtheir account, billing concerns, technical and activation concerns and RMAconcerns.2. 2 yrs. in Quality Assurance (Apprentice)-DSAT/CSAT scrubbers – analyze the dsat/csatfile to help the account determine or identify the dsat/csat drivers andtrends.Bucketers POC – give instruction to fellow apprentice, distribute task, manage the RCA fileCall review/ Auditing – r