Hire top-tier Workforce Management experts

Passionate and results-driven Workforce Analyst with a knack for analyzing complex data and critical thinking. Fluent in English and known for exceptional fast typing skills, I strive to enhance operational efficiency and informed decision-making through data-driven insights. With extensive experience as an amazing Customer Service Agent, Technical Support, and Sales Agent, I provide world-class service in all aspects of my work.???? SkillsMicrosoft Excel: Expert in creating detailed spreadsheet

I'm an experienced WFM analyst with a verifiable track record of analyzing complex data and providing alternative devise plan to manage perfromance.

- Strong English communication skill both written and verbal- good analytical skills- good computer skills and proficient in MS Application such as Excel, Word, etc.- Well organized and highly motivated- Able to work multi-task and has time management- Able to provide accuracy of the report- Attention to detail- Capable of following instructions- Ethical and Trustworthy

Results-driven Workforce Management Specialist with 2 years of experience optimizing workforce efficiency, productivity and scheduling. Proven track record of analyzing data, developing insightful reports and implementing process improvements. Proficient in workforce management software, with strong analytical, communication and interpersonal skills.

I have been in the BPO industry for almost a decade now. I always love to explore and discover new things, hence, I applied on different kinds of role. I enjoyed working with MS Office Applications, Back Office Admins and doing presentation, thus, I stayed in Workforce Management the longest. I am ready to step out of my comfort zone to uncover something new.

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ISA which specializes in Real-Estate, Virtual Assistant; VA/Admin

A former Customer Service Representative (2 years) and currently a Workforce Management Analyst (5 years).

Kindly refer to my Uploaded Resume. Please click the link below https://drive.google.com/drive/folders/1JgChHxtMGk8XOYdxKd1uG2ORUwtJrNQi

*Collections Specialist-Monitor accounts to identify outstanding debts.-Find and contact clients to ask about their overdue payments.-Process payments and refunds.-Resolve billing and customer credit issues.*Tow Truck Dispatcher-Received and dispatched calls to Tow Truck Operators.-Maintained open lines of communication with customers and tow truck drivers.-Keep records and prepare detailed reports of all emergency calls and all communication./