There are 100+ Workforce Management experts you can hire. Find the skills you need.
I can be your Real Time Analyst and help you monitoring call volume, creating and maintaining KPI reports, and providing insights to figure out how to best use our resources, so we can give customers/clients top-notch service every time they reach out.
ISA which specializes in Real-Estate, Virtual Assistant; VA/Admin
English Communication Skills, Excel Reports and Data, Forecasting, Scheduling, Monitoring & Operations, Customer Service, Customer Support.
Experience 5 years – Content Moderator/Platform Experience Analyst 3 years – Workforce Management Analyst Promoted to Junior Team Lead – Workforce Management (RTA) Skills Excel and Google Sheets – Reporting and automation Power BI and Tableau – Dashboard creation and data visualization Workforce Management Tools – Scheduling and real-time monitoring Process Optimization – Identifying and improving workflows Data Analysis – Organizing and interpreting data for insights KPI Monitoring – T
Highly Skilled Virtual Assistant with Over a Decade of Experience in Client Support With over ten years of experience in customer service and administrative support, I specialize in providing top-tier assistance to international clients. I have strong communication skills—both written and verbal—and excel at handling professional interactions with efficiency and clarity. As a self-starter with a strong sense of urgency, I thrive in fast-paced environments where multitasking, prioritization, an
17-18 years worth of experience in the field of Workforce Management in the Contact Center industry. Proficient in various workforce management tools and software. Excellent communication skills in both oral and written forms. Strong understanding of workforce management concepts, including staffing, scheduling, reporting analytics and real time management. Understanding of industry best practices in the areas of contact delivery, resource allocation or contact center operations and driving perf
Experienced Workforce Management Analyst & Photographer with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Microsoft Excel, Microsoft Word, Adobe Photoshop, Lightroom, Microsoft Outlook, and Microsoft Office with a specialization on Automation with Visual Basic for applications. Strong business development professional.
As an experienced Workforce Analyst with more than a decade of expertise, I have successfully managed and optimized the performance of a diverse workforce comprising 700+ employees across various sites and countries. My skillset includes the ability to meticulously evaluate staffing schedules, forecasting headcount requirements on a daily, weekly, and monthly basis, and strategically planning for efficient workforce allocation.Proficient in interpreting and analyzing real-time and historic
9 years in Workforce Management (WFM) field. Experienced in Real -time management, schedulingand short and long-term planning. Also been a trainer, thought basic WFM knowledge andinformation to newly hired analysts. I have background for both two-types of contact center contract- Service Level and Line Adherence. My mission as WFM is to drive profitability while exceeding clientexpectations through the use of effective staff planning. Currently, I am a Supervisor and my objectiveis to ensu
1.Workforce management 2.Data Analysis 3. Advance Excel 4.Virtual Assistant- Helium 10 5.Customer Support
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