Customer Service / Virtual Assistant

For my recent job as the package room concierge I did the following tasks: (all of the functions are being done live via Zoom) - Assisting Residents with locating their packages in the package room. - Assisting small business owners in scanning their packages when they're in the room so owners can locate them. - Helping carriers on how to use the tablet in the room so they can scan them. - Assisting new possible contractions on how to open up a package room. (Live via Zoom) - Coordinating with the business managers on introducing the package room and how it works. (Live Demo) - Identifying theft activities in the package room. - Identifying missing and misplaced package rooms. I also did the following as an email and cold caller: - Emailing residents on the whereabouts of their packages. (Telling them if someone accedentally of intentionally took the package for them) - Calling residents on how to set up their package room account. - Emailing new possible contractors or calling them if ever that they would like to open-up a new package room in their community complex. - Reporting some tablet issues. I specialize in Google workspace. I also do Slack and Skype. I worked with Zendesk CRM of the previous job I had. I do outbound and a little bit of inbound. I Zendesk I do email and text.

I'm a part of the Rewards and Recognition team where we handle the events and activities every quarter of the year to keep in touch with them and have some fun in the office.

For card services, (Catering to 50 states in the US) I have done the following: - Card activation for Visa and Master card - Fraud detection - Card replacement - Reimbursement for unwanted charges - Lost and stolen card services: We block cards and identify fraudulent activities I have also been to different LOBs (Lines of Business) like: - Billing Department for water and electric - Online banking services for online banking migration system