Virtual Assistant

I have truly valued my experience at my current company, but I am now eager to explore the flexibility and diverse opportunities that come with being a virtual assistant. This career shift allows me to leverage my administrative and organizational skills while working independently, serving a broader range of clients, and achieving better work-life balance. At the same time, I remain committed to continuing my professional growth and delivering exceptional support. I am confident in providing high-quality assistance with the following services: Copy and Paste Work Online and Offline Data Entry Proficient use of MS Excel, MS Word, and Spreadsheets Handling any type of Data Entry Projects Transferring Business Card Details into Excel Web Data Scraping Converting PDF to Excel or Word Transcribing Scanned Files into Excel or Word Data Mining for project-based needs Compiling data from specified sources E-commerce Data Listing in WordPress Managing any type of data entry tasks I am dedicated to delivering accurate, efficient, and reliable services tailored to meet your business needs.

Proficient in crafting clear, concise, and professional emails to address customer inquiries and concerns effectively. Skilled in managing multiple email threads simultaneously, ensuring timely and comprehensive responses. Experienced in resolving issues via email by providing step-by-step guidance and actionable solutions. Familiar with email management systems and tools, enabling effective prioritization and follow-up on customer concerns.

Experienced in assisting sales processes by ensuring accurate documentation, order processing, and adherence to deadlines. Proficient in building and maintaining professional relationships with stakeholders to support successful sales outcomes. Skilled in identifying customer needs and providing tailored recommendations to drive satisfaction and conversions. Adept at handling post-sales support, ensuring customer queries are addressed promptly and effectively.

Skilled in understanding technical issues and guiding customers toward effective solutions. Experienced in collaborating with teams to resolve complex problems and deliver efficient support. Capable of translating technical jargon into simple, easy-to-understand language for customers. Adept at using troubleshooting tools and resources to diagnose and resolve issues efficiently.

Skilled in handling phone calls professionally, addressing customer concerns, and providing accurate solutions while maintaining a calm and positive tone. Experienced in actively listening to customers’ needs and providing clear and effective communication to resolve issues promptly. Proficient in English, ensuring conversations are clear, professional, and tailored to meet customer expectations. Adept at managing high-pressure situations, demonstrating patience and problem-solving skills to deliver excellent customer service.

I use Canva for basic graphic design and invitations. Eager to explore more advanced Canva features to enhance design capabilities for both professional and personal growth.