General Virtual  Assistant

I worked as Customer Care Support Supervisor under Herespa LLC

We did data entry in Hygea Australia while working as an Executive Assistant

I also worked with Hygea Australia wherein I worked directly with the CEO as a virtual assistant. I do Cold calling, Lead generation, Sending of invoice, Customer support, Service Provider Support, Schedule Meetings/ Appointment, Payments, Invoicing and Chasing invoice and documenting all necessary information for the company as well and also sending quotations to leads from One Flare. I work directly with the CEO and was in-charge of the admin tasks such as meetings with technology team for weekly handouts of the app issues and bugs, Meeting with new technology team that will help in the update of the app, Sessions with the sales team to ask for an update about the bookings and one flare quotation. I am also in-charge for the documents for our service providers. I am also in charge in chasing payments from NDIS customers which takes a couple of days for payment to process. The system with Hygea is the same as your company so I am very much confident that I can work easily on the tasks. Given my experience and background , I know I can contribute to the company's success.

In my appointment-setting experience, I was responsible for scheduling meetings and coordinating appointments for clients and potential partner companies.

In my experience with collections at Hygea Australia PTD, I focused on invoicing and chasing payments for NDIS-funded bookings. I regularly followed up on outstanding payments, ensuring that all records were accurate while reconciling client accounts using Xero. My role required strong communication skills as I interacted with clients to resolve payment issues, which taught me how to handle sensitive situations with professionalism and empathy. This experience not only sharpened my attention to detail but also improved my negotiation skills, allowing me to encourage timely payments while maintaining positive relationships with clients.