Virtual Assistant / Customer Service Specialist 

Overview

Looking for full-time work (8 hours/day)

at $5.60/hour ($985.60/month)

Bachelors degree

Last Active

December 1st, 2024 (4 days ago)

Member Since

May 15th, 2016

Profile Description

Hello! I'm Upgrade to see actual info, a dedicated customer service professional with a passion for providing exceptional support and ensuring customer satisfaction. With over 7 years of experience in chat, phone, and email customer service roles, I am skilled in handling inquiries, resolving issues, and building positive relationships with customers.

My goal is to deliver outstanding service by actively listening to customers, understanding their needs, and providing prompt and accurate solutions. I have a strong ability to communicate effectively and empathetically, allowing me to diffuse difficult situations and turn them into positive experiences.

In my previous roles, I have successfully managed high call volumes and maintained a high level of productivity while delivering quality service. I am proficient in navigating customer relationship management (CRM) systems, documenting interactions, and following established processes and guidelines.

I am highly detail-oriented and committed to maintaining accurate and up-to-date customer records. I am also adept at multitasking, prioritizing tasks, and managing time efficiently to ensure timely responses to emails and phone calls.My strengths lie in my patience, adaptability, and ability to remain calm under pressure. I believe in going the extra mile to exceed customer expectations and leave a lasting positive impression.

Outside of work, I enjoy staying active by playing sports and spending time in nature. I am constantly seeking opportunities to expand my knowledge and skills in customer service to provide the best possible support to customers.