Entry-level/detail-oriented Virtual Assistant & SalesSupport

Throughout my career, I've developed a deep expertise in data entry, particularly in managing and updating merchant information in our internal systems. Whether it was changing bank account details, updating contact information, or revising addresses, I handled these tasks with precision and care. I understood the importance of accuracy in every entry, as even the smallest error could have significant implications for our clients and the company. One of the key aspects of my role was ensuring that all updates were made swiftly and correctly, minimizing any potential disruptions to the merchant’s business operations. I took pride in maintaining the integrity of our data, knowing that it was the backbone of our operations. From processing routine updates to managing urgent requests, I consistently delivered reliable results, ensuring that every piece of information was current and accurate.

In my previous role, I was the primary point of contact in handling and managing extensive email communications with our internal and external customers, sending prompt with perfectly crafted responses in a timely and professional manner maintaining good rapport, building strong customer relationships where it improves my email management and communications skills and my ability to manage my time effectively.

One of the most rewarding aspects of my role was collaborating with my Leaders to streamline Standard Operating Procedures (SOPs) for the UK International Operations Team. I recognized that well-defined and efficient processes are the backbone of any successful team, and I took this responsibility seriously. Working closely with my Leaders, I thoroughly examined our existing procedures, identifying areas where we could improve efficiency and reduce bottlenecks. I approached this with a mindset of continuous improvement, always looking for ways to make our workflows smoother and more intuitive for everyone involved. By actively participating in the review and optimization of our SOPs, I helped to create processes that were not only more efficient but also easier for the team to follow. This, in turn, enabled us to deliver better service to our clients and work more cohesively as a team. Seeing the positive impact of these improvements, from quicker turnaround times to enhanced team collaboration, was incredibly fulfilling.

I've had the privilege of working closely with UK Sales Managers, where my primary focus was on providing unwavering support and building strong, lasting relationships with both our internal teams and customers. I understood that my role went beyond just addressing requests; it was about being a reliable partner who they could count on to help them succeed. Whether it was handling escalated issues, ensuring smooth communication, or providing timely updates, I always aimed to be proactive and responsive. I made it a point to understand the unique needs of each Sales Manager I supported, which allowed me to tailor my assistance and anticipate their needs. This personalized approach not only helped in resolving issues more efficiently but also played a key role in maintaining good rapport. Building strong customer relationships was equally important to me. I knew that every interaction was an opportunity to reinforce trust and demonstrate our commitment to their success. By consistently delivering on promises and going the extra mile, I helped foster a sense of confidence and reliability, which was crucial in maintaining long-term customer loyalty.

We are using google suite/workspace in my previous work.

I am one of the back up when the point of contact person is not around to input terminal orders from the merchant and sales and complete the processing specially if urgent and send it to the vendor for shipping and delivery.

As a subject matter expert and Analyst 3 in my previous job, I have solved several complaints from the merchant providing timelines of investigations, and resolutions.

In my previous job, we are using the customer service platform of Salesforce to process the request of each merchants with created ticket or reference number. I have also a certificate from LinkedIn for Salesforce Essential Training completed last December 2023.

In my previous role as an Analyst, I also have knowledge on calendar management since I assisted our leaders to train new hires and conducted refresher training to tenured analysts. I am the one who sends invites regarding the training schedule using google calendar.

As a subject matter expert / Analyst 3, I am normally part of the meeting and collaboration with the UK counterpart and Sales Team for delivering exceptional service to the merchants and also improving our process. For team collaboration or team meeting, I also have a knowledge of creating minutes of the meeting and send calendar invites for meeting schedule.

I am just starting to explore Canva this month (January 2024) and have completed at least 6 designs posted at raket.ph (1 busy books for kids, 2 coloring books for kids, 3 printable calendars, and 2 personal planner). I have also completed 6 resume templates.