Medical Virtual Assistant | Admin Assistant | CSR

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

March 6th, 2025 (today)

Member Since

January 2nd, 2023

Profile Description

I am a detail-oriented and compassionate Virtual Assistant with 4 years of diverse experience supporting foreign business owners in various industry, including 1 year and 7 months assisting policy holders and healthcare professionals at a leading Healthcare Insurance company. Additionally, I managed 7 skilled nursing homes in New Jersey remotely, demonstrating my ability to enhance operational efficiency and patient outcomes through exceptional service delivery and administrative support.

I am HIPAA-trained and certified, ensuring the highest standards of confidentiality and patient information protection. My core competencies include Insurance verification, Prior authorization, Scheduling appointments, Gathering patient information, Claims processing, and analyzing Explanation of Benefits (EOB), Managing Inbound/Outbound calls, Taking escalation Calls, Customer Service, Sales, and providing essential administrative support.

I have a proven track record of providing world-class customer service, streamlining operations, and fostering positive experiences for clients and customers alike. I take pride in managing, training and mentoring teaUpgrade to see actual infombers, sharing my expertise to elevate performance and service quality. Recognized for my dedication to high-quality care, I am passionate about leveraging my skills in a dynamic healthcare environment, with a long-term goal of advancing within the medical insurance field.

???? TOOLS AND RESOURCES:
?DrChrono
?PointClickCare (PCC)
?Aidace
?Inovalon/Myability
?Navinet
?Availity

???? OTHER SUPPLEMENTAL TOOLS:
? Outlook
? Google Suite
? Microsoft Office
? Adobe Acrobat
? Zoho CRM/Mail
? Slack
? Zendesk
? Giorgias
? Shopify
? Calendly
? Notion