Virtual Assistant - US Insurance Skills

Overview

Looking for full-time work (8 hours/day)

at $5.78/hour ($1,017.28/month)

Bachelors degree

Last Active

March 4th, 2025 (today)

Member Since

September 6th, 2022

Profile Description

Highly motivated and detail-oriented professional with 1
year and 8 months of experience in customer service and virtual assisting.
Skilled in providing exceptional customer support, managing administrative
tasks, and fostering positive client relationships. Seeking a challenging role
where I can utilize my strong communication, problem-solving, and
organizational skills to contribute to the success of a dynamic organization.
 
Key Skills:
Customer Service: Demonstrated ability to deliver
outstanding customer experiences through effective communication, active
listening, and problem resolution. Proven track record of handling customer
inquiries, complaints, and providing timely and satisfactory resolutions.
Virtual Assisting: Proficient in providing remote
administrative support, managing calendars, scheduling appointments, handling<8efe80624d780eba0c6493ec45140364>email correspondence, data entry, and conducting research. Experience in
organizing virtual meetings, coordinating travel arrangements, and maintaining
confidential information. 
Communication: Excellent verbal and written communication
skills, enabling effective interaction with customers, colleagues, and
stakeholders. Skilled in presenting information clearly and concisely, whether
through phone calls, emails, or virtual meetings.
Organization and Multitasking: Strong organizational
abilities with the ability to manage multiple tasks and prioritize effectively.
Experience in maintaining detailed records, managing calendars, and
coordinating schedules to ensure seamless operations.
Problem-Solving: Proactive and resourceful in identifying
and resolving issues. Adept at analyzing situations, troubleshooting problems,
and finding innovative solutions to enhance efficiency and customer
satisfaction.
Adaptability: Ability to thrive in fast-paced environments
and adapt quickly to changing priorities. Comfortable working independently or
as part of a team, demonstrating flexibility and a positive attitude.
 
Professional Experience: 
Customer Service Representative | Inspiro Relia and ConcentrixInspiro handling Sales Calls for a Flower shop and Gourmet products (Nov 2019)

Concentrix handling Telecommunication Account (March 2022)
Assisted customers in person, over the phone, and via email,
providing product information, addressing inquiries, and resolving complaints
to ensure customer satisfaction.
Maintained accurate customer records, updated information in
the CRM system, and processed orders and returns efficiently.
Collaborated with cross-functional teams to escalate complex
issues and provide timely resolutions.
Received commendations from supervisors and customers for
consistently delivering exceptional service.

Virtual Assistant | US Insurance Company - Commercial LineMonthly Checking on the account
manager’s Expiration list for renewals. Runs Carrier's reports, pulls,
attaches, and follows up on payments. Requests endorsements, updates
EPIC, follow up for receipt of endorsement. Check policies update EPIC,
attach, issues, close the activity pending policy. Checks payment on all DB systems
and Finance Companies follows up. Pulls dec pages on DB systems-
Nationwide, Hartford, MGA Live, Philadelphia,
etc.            Process renewals for DB carriers-
pulls, updates, attaches, suspends for payment. Follows up on cancellations. Certificates on CSR24, including
renewal batches. Create Finance Contracts and Memo
invoices. Run MVRs.
Processing Proposals.