Customer Support Team Leader / Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.32/month)

Bachelors degree

Last Active

February 22nd, 2025 (2 days ago)

Member Since

August 11th, 2022

Profile Description

Experienced Customer Service Specialist, renowned for adeptly managing intricate customer inquiries via email, calls, and messaging channels, while cultivating favorable customer interactions. With a strong emphasis on efficiency, I maintain an organized approach, a collaborative mindset, and unwavering dedication to customer satisfaction, business objectives, and sales excellence.

I initiated my career at Teleperformance Philippines, where I successfully managed three international accounts:

Healthcare Account (Wellcare) - Delivered comprehensive telephone support to elderly clients, focusing on services primarily related to Medicaid, Medicare Advantage, and Medicare Prescription Drug Plans.
Delivery Service

(ProFlowers and Shari's Berries) - Proficiently managed order placements, computed charges, and streamlined billing and payment processes for customers.

Telecommunications Account (AT&T) - Expertly provided chat support, addressing subscription inquiries, resolving billing and payment concerns, offering mobile application troubleshooting assistance, and handling other technical queries.

My last BPO experience was with Sutherland Global Services, where I specialized in assisting Spotify subscribers. Throughout this role, I achieved the following milestones:

- Email and Messaging Support: I provided extensive support to music streaming app subscribers, effectively addressing subscription and technical issues.

- Enhanced Customer Experience: My approach was distinguished by a strong commitment to customer satisfaction, empathy, and a friendly and personable demeanor. I aimed to make customers feel not just as subscribers but as valued members of our extended family.

- Subject Matter Expert (SME) Role: I was recognized as a Subject Matter Expert and took on the role of guiding newly recruited Indian advisors. I provided them with comprehensive support, mentoring from their initial training (nesting) through to their graduation, ensuring their seamless integration into the team.

In my previous Virtual Assistant role, I served as a Customer Support Team Leader for a Human Resources Software Company —a challenging yet fulfilling role that enhanced my career as a Customer Service Representative.  I was juggling phone, email, client and customer engagement all at one. Though it completed the missing puzzle piece of my whole Customer Service Experience, I still feel there are more aspects of customer service to explore!

In summary, my career has been marked by a consistent commitment to providing exceptional customer service and support, fostering positive interactions, and playing a pivotal role in training and mentoring new teaUpgrade to see actual infombers.