Virtual Assistant

Troubleshooting VOIP Phones, Zoom Applications, E-fax, Call routing, IVR Systems, Audio and Video Conference Calls, and Integrating CRM Applications on Computers. Making sales and assisting with billing concerns of the customer.

Sr. Subject Matter Expert of Content Moderation on Facebook and Instagram Platforms. Monitoring and applying a pre-determined set of rules and guidelines to user-generated submissions to determine whether the communication (a post, in particular) is permissible.

Screening and prioritizing incoming emails. Responding to routine inquiries and forwarding urgent emails to the appropriate person. Composing and sending emails on behalf of the client. Following up on emails and ensuring timely responses. Maintaining a professional and courteous tone in all email communications. Organizing and archiving emails for easy retrieval. Handling confidential and sensitive information with discretion.

Responsible for developing, coding, installing, and maintaining Shopify online store or website software systems. Develop and maintain Shopify stores based on client requirements. Generate custom Shopify Themes and modify pre-existing templates based on defined brand benchmarks.

Responding to customer inquiries: This includes answering questions about products or services, providing technical support, and resolving any issues that the customer may be experiencing. Recording customer complaints: Keeping accurate records of customer complaints and issues is important to identify patterns and improve customer satisfaction. Providing customer feedback: Customer support representatives can provide valuable feedback to other departments within the company, such as product development or marketing, based on the feedback and concerns of customers. Maintaining customer relationships: Building and maintaining positive relationships with customers is key to ensuring their loyalty and continued business. Continuously improving: Customer support representative should always strive to improve their skills and knowledge to better serve customers and meet their changing needs.

Create superbills and post claims in Practice Fusion and Practice Suite. Enter co-pay and billing charges accurately in Practice Suite. Verify patient insurance coverage across UHC, Provider One Portal, UMR, and Availity Portal. Review and reconcile claims, follow up on inquiries and denials.