Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

March 3rd, 2025 (today)

Member Since

June 23rd, 2022

Profile Description

I am a spontaneous opportunity-grabber individual whose main goal is to always deliver my best service to any client I am working with and to provide additional income to my family using my skills in virtual assistance, customer service and communications. I bring in an optimistic and headstrong personality to my work and tasks given to me. Has a "can do" attitude whenever given multiple or tedious tasks. I am also well-acquainted with using all Microsoft Office, google products and is very open to using customer service and admin tools preferred by the client as well. 

I have been working for almost 5 years and I have a great experience working on the below-mentioned functions of the following: 


Medical Virtual Assistant (ECA Communications | June 2023 - August 2023)
1. Virtual Medical Receptionist - taking inbound and outbound calls
2. Appointment Management and Scheduling
3. Verbally Confirming Unconfirmed Patients
4. Obtaining Correct Benefit Information for Patients
5. Inputting the Correct Benefit Information into Your Software
6. Plan, organize, and execute office activities and meetings
7. Confirming appointments Calling to confirm appointments
8. Insurance and verifications
9. Intake of new patients and referrals.
10. Appointment setting - scheduling, managing cancelations, and sending reminders to patients.
Upgrade to see actual infolendar management - creating a schedule that includes appointments with patients as well as other commitments, such as meetings and events.
Upgrade to see actual infoanizing files in your database.
13. Supply management - keeping track of supplies at your practice and ordering new items when necessary.
14. Follow-ups and checking on patients after appointments.
15. Prescription refills.
16. Email management - responding to messages and cleaning your inbox.


Medical Assist/Midwife Staff (Marzan Lying-in Maternity Clinic | February 2021 - April 2023
1. Responsible for admission, discharge, and follow-up care. Ensured all documents are complete. 
2. Medication Administration (Oral and injections) as directed by a physician.
3. Encoding data and informations, handling medical insurance, charting & documenting. 
4. Protected patients charts and records to maintain security and confidentiality in accordance with all HIPAA protocols.
5. Prenatal and postnatal care. Ensuring the health of the newborn baby and mother during and after delivery.
5. Scheduling new patients.


Customer Care Specialist (Executive Optical Clinic | April 2018 - February 2021)
1. Developed and executed customer related content by providing helpful informations, answering questions and responding to complaints.
2. Handling paper and computer related works such as data recording, encoding and documenting.
3. Responding to messages, emails and chat inquries. 
4. Sales and products monitoring and inventory. 
5. Handling Accounts Receivables. 
6. Cashiering, processing payments and deliveries posting. 
7. Advising and serving customers, promoting sales and special offers. 
8. Time management and flexibility. 
 

Owner of an Instagram and Facebook thrift boutique focusing on sustainable and ethical fashion.
1. Curated a strategic product range from the supplier resulting in an 85% monthly sell through rate.
2. Handled an end-to-end customer purchase funnel- from responding to inquiries, closing sales, to product packing and delivery.
3. Maintained a consistent social media feed through content creation- boosting followers to hundred numbers in less than a year.