Real Estate VA |Bookkeeping, Lead Management & SMM

I worked as a chat support representative for both local and international e-commerce platforms, assisting buyers and sellers with order inquiries, refunds, and account issues. I handled up to three concurrent chats, ensuring prompt and efficient resolution of concerns. Using CRM tools like Zendesk and Freshdesk, I provided organized and effective customer support. Additionally, I utilized OMS, Atlas, Apollo, and BOB for order management and database handling, allowing me to track orders, manage customer data, and streamline support processes efficiently.

Conduct audits on support tickets to ensure agents adhere to established processes and company values. Serve as the point of contact for the team, addressing concerns and providing guidance. Prepare detailed reports and presentation decks for business reviews, offering insights to improve performance. Facilitate coaching sessions and discussions to enhance agent skills and maintain quality standards.

Provide comprehensive virtual assistance, specializing in lead generation, social media management, bookkeeping, Airbnb co-hosting, and graphic design. Utilize CRM tools like Zillow, kvCORE, Lofty, Follow Up Boss, and Crexi to manage leads efficiently. Create visually engaging content using Canva, Adobe Photoshop, and Lightroom, along with video editing in CapCut. Maintain accurate financial records using SparkReceipt, MS Excel, and Google Sheets. Optimize Airbnb listings, respond to inquiries and reviews, and implement strategic promotions. Leverage MLS for market research and property insights, ensuring seamless support across real estate and business operations.

I create and schedule engaging content that strengthens brand presence and drives audience interaction. I craft compelling posts, optimize listings for better visibility, and manage community engagement to foster connections.

Optimize and update Airbnb listings daily for accuracy and visibility. Handle guest inquiries and reviews, implement targeted promotions to maximize bookings, and oversee social media presence to enhance engagement.

I have experience in bookkeeping, expense tracking, invoice management, and financial record-keeping with accuracy and attention to detail. Using tools like SparkReceipt, MS Excel, and Google Sheets, I organize financial data, monitor transactions, and categorize expenses to ensure clear and up-to-date records.

I proactively reach out to prospects via Crexi and leverage social media content with lead magnets and informative guides to attract, engage, and convert potential clients