Virtual Assistant/Quality Analyst/Social Media Manager

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

1 Year in College - Bachelor of Science in Forestry

Last Active

February 21st, 2025 (2 days ago)

Member Since

May 30th, 2022

Profile Description

Installation/Project Coordinator at NCR Corporation
(December 2021- July 2022)
Responsibilities:
• Identify installation risks, and escalate and implement risk mitigation strategies.
• Recognize, document, and implement process/project improvements.
• Create installation scheduling requests, maintain rollout schedules, and ensure that customer installation/deployment activity is scheduled and completed.
• Coordinate with other vendors as needed for delivery of equipment or services.
• Escalate issues with maintaining the rollout schedules as needed.
• Participate in meetings with key teaUpgrade to see actual infombers to review project feedback.


Quality Analyst at Eperformax Contact Center and BPO Cebu
(March 2018 - March 2020)
Responsibilities:
• Developing Evaluation Programs 
• Monitoring Customer Interactions 
• Calibration Sessions 
• Training and Coaching 
• Competition Analysis 
• Agent Engagement 


Customer Service Appeal Specialist at Eperformax Contact Center and BPO Cebu
(September 2014 - March 2018)
Responsibilities:
• Communicating with parties involved in the appeal process to ensure that they understand the status of their case. 
• Reviewing cases to determine whether they meet the criteria for appeal. 
• Determining if appealable issues exist in a case or whether the case should be dismissed. 
• Collecting evidence to support an appeal. 


Customer Service Representative at Qualfon Philippines
(January 2014 - May 2014)
Responsibilities: 
• Manage large amounts of incoming phone calls. 
• Identify and assess customers’ needs to achieve satisfaction. 
• Build sustainable relationships and trust with customer accounts through open and interactive communication. 
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet call handling quotas. 
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 
• Keep records of customer interactions, process customer accounts and file documents. 
• Follow communication procedures, guidelines and policies. 
• Take the extra mile to engage customers.