Real Time Analyst/Scheduler
A real-time analyst is responsible for monitoring and
managing the day-to-day operations to ensure that service level agreements are
met. Making adjustments to schedules and workflows as needed to optimize
efficiency and productivity. Assisting with workforce management tasks such as
scheduling, forecasting, and staffing levels. Collaborating with other teams to
provide feedback on training, quality assurance, and customer experience.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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