Michelle

Virtual Assistant | Customer Support | Executive Assistant

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

February 22nd, 2025 (3 days ago)

Member Since

March 14th, 2022

Profile Description

Hello there!

I am Upgrade to see actual info Upgrade to see actual info Torres, a dedicated Virtual Assistant with a passion for helping you achieve your goals, whether for your business or personal success. With my expertise in administrative support, project management, and customer service, I bring a versatile skill set to the table.

Let’s work together to take your business or personal projects to the next level. Reach out to discuss how I can support you!

List of Tools/Platforms:
- Kajabi, Whop, and Skool : Admin Support (adding/removing students from the program, etc) & Course Creation

-Deposyt & Stripe Payment Processor: Managing Disputes/Chargebacks, Refunding, Processing payments, Reports, etc.

- Webinarjam/Everwebinar: Setting up/Creating webinar, Analytics, etc

-ClickFunnels, Zapier & Active Campaigns: Maintaining Funnels, Zaps and campaigns

-Klaviyo, SimpleTexting: Email & Text campaigns

-Gmail, HubSpot, & JIRA: Email Customer Support

-Hubspot & Monday: CRMs

- Slack, Gmail, Zoom : Communication Channels

-Calendly: Scheduling

-Canva: Creatives

And more...

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 1 - 2 years

Customer Support » Technical Support

Experience: 1 - 2 years

• Provides expedient and accurate customer service to all client customers. Addresses customer concerns, queries, issues, complaints and/or places sales orders and product information request. • Escalating complex customer interactions to the appropriate party as designated and identified for each issue, especially when these issues, concerns, complains and queries are beyond one’s jurisdiction and scope of knowledge. •. Ensures that the necessary customer care/inbound sales process and procedures and carried out in call. • Takes initiative to be updated with the latest account information from the client by reading email updates sent and attending recurrent training sessions. Ensures one’s own understanding of account/program updates and applies this in daily work.