SMM|CHAT SUPPORT|CONTENT WRITER| GRAPHIC DESIGNER

I have been actively involved in conducting and planning topics for the social media calendar, collaborating closely with marketing teams to ensure alignment with overall campaign goals. A significant part of my role includes developing a hashtag strategy to boost visibility and reach. Additionally, I focus on writing compelling captions that resonate with our audience. I create and curate engaging content tailored for various social media platforms, ensuring it captures the brand's voice and message. Monitoring social platform analytics is a key responsibility, allowing me to track performance and adjust strategies accordingly. Engaging with followers and potential followers is essential, as is responding to inquiries, messages, and comments to maintain strong community relations and customer satisfaction.

Created a series of product brochures, social media banners using Canva's design tools.

Creating visually engaging and dynamic video content using the CapCut editing platform. Responsible for assembling raw footage into polished videos that meet the objectives and requirements of the project. Showcasing proficiency in using CapCut's features and tools to edit and enhance video clips, including cutting, trimming, adding transitions, text overlays, effects, and audio enhancements. Additionally, familiarity with advanced editing techniques like color correction, motion graphics, and visual effects can help elevate the quality of the videos. Attention to detail ensuring seamless transitions, proper pacing, and overall coherence in the final video. Have a creative eye for storytelling, composition, and visual aesthetics to effectively communicate the intended message or narrative through my edits.

Use CRM software to develop new marketing strategies and build relationships with customers. Update customer data in CRM system to reflect recent changes in their personal details and Buying behaviours. Communicated with 25+ customers per day to answer questions and provide information on the newest technology.

Connects with customers through instant messaging on a business's website. Offer additional forms of real-time problem-solving. Provide technical support. Resolve customer service inquiries.

Responsible for creating various types of written content to engage and inform audiences. Including articles, blog posts, social media content, website copy, marketing materials, and more. Have strong writing skills, including the ability to craft clear, concise, and engaging content tailored to different platforms and target audiences. Adept at conducting research to gather relevant information and ensure accuracy in writing.