A Rockstar Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

February 23rd, 2025 (2 days ago)

Member Since

February 7th, 2022

Profile Description

I am a highly skilled Customer Service Specialist with 16 years of experience in the BPO industry, including 8 years as a Team Leader. My expertise lies in customer support, e-commerce assistance, and administrative tasks. I am proficient in handling customer inquiries, resolving issues efficiently, managing online store operations, and maintaining clear communication with clients. My ability to adapt to fast-paced environments, along with my strong organizational and problem-solving skills, makes me an asset to any team.

Key Skills & Expertise:
*Customer Service & Client Support
-Exceptional Communication – Experienced in handling customer inquiries via phone, email, and chat, ensuring prompt and professional responses.
-Problem-Solving & Conflict Resolution – Adept at de-escalating customer concerns, troubleshooting issues, and providing effective solutions.
-Customer Relationship Management (CRM) – Proficient in using CRM tools to track customer interactions, resolve cases efficiently, and improve customer satisfaction.
-Order Processing & Fulfillment Support – Assisting customers with order placements, tracking shipments, and handling refunds/exchanges.
-Product & Service Consultation – Providing detailed information on products/services, ensuring customers make informed purchasing decisions.
-Multitasking & High-Volume Handling – Capable of managing multiple chat conversations, emails, and calls while maintaining accuracy and efficiency.???? E-

*Commerce & Online Store Support
-Order Management & Processing – Assisting customers with order placements, tracking shipments, handling returns/refunds, and resolving payment issues.
-Product Listing & Inventory Updates – Ensuring accurate product descriptions, pricing, and stock availability on platforms such as Shopify
-Live Chat & Real-Time Support – Providing immediate assistance through live chat, chatbots, and ticketing systems to enhance customer experience.
-Seller & Buyer Dispute Resolution – Mediating concerns between buyers and sellers, ensuring compliance with marketplace policies.
-Upselling & Cross-Selling Strategies – Recommending products and promotions based on customer needs, increasing sales and customer retention.
-Fraud Prevention & Account Security – Monitoring transactions for suspicious activities and ensuring compliance with security measures.

*Additional Strengths:
-Tech-Savvy – Proficient in CRM software (Gorgias, Zendesk), e-commerce platforms (Shopify), and email tools (Outlook, Gmail, Helpdesk).
-Detail-Oriented – Ensuring accuracy in order processing, documentation, and customer interactions to minimize errors.
-Proactive & Team-Oriented – Thrives in a collaborative environment, providing support to teaUpgrade to see actual infombers and contributing to process improvements.
-Fast Learner & Adaptable – Quickly grasps new tools, systems, and processes, making transitions seamless. 

With my strong customer service background, e-commerce expertise, and administrative proficiency, I am confident in my ability to enhance customer satisfaction, streamline operations, and contribute to business success.