With my background in real estate administration, quality assurance, lead generation, customer service, technical support, and mortgage processing, I bring a diverse skill set and extensive experience to any team. My multifaceted career has equipped me with the ability to manage complex tasks, support clients and colleagues effectively, and optimize operational processes.
Experience: 1 - 2 years
Experienced in managing client relations, scheduling, and documentation for real estate transactions. Skilled in financial administration, including KPI and credit card reports, and tenant communication. Proficient in coordinating vendor services, providing technical support for CRM and RingCentral, and onboarding new team members. Developed SOPs and training materials to enhance operational efficiency.
Proficient in managing and optimizing CRM systems to support lead generation, sales tracking, and customer relationship management. Experienced in data entry, campaign creation, and generating performance reports. Adept at troubleshooting CRM-related technical issues and ensuring accurate and up-to-date information to enhance team efficiency and client satisfaction.
Experience: 5 - 10 years
Handled customer inquiries, sales support, and technical troubleshooting for internet and cable issues. Managed and resolved customer complaints, ensuring high satisfaction levels. Maintained accurate records of customer interactions and provided quality assurance.
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