Virtual Assistant & Senior Customer Service Specialist VA

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

February 24th, 2025 (4 days ago)

Member Since

July 20th, 2021

Profile Description

Are you seeking a reliable, efficient, and empathetic virtual assistant to enhance your customer service operations? Look no further! As a seasoned Customer Service Virtual Assistant, I bring a wealth of experience and dedication to ensuring exceptional customer satisfaction.
What I Can Do:1. Inquiries and Support: • Respond promptly to customer inquiries via email, chat, or social media. • Provide accurate information about products, services, and policies. • Troubleshoot technical issues and guide users through solutions.
2. Order Processing: • Assist with order placement, tracking, and returns. • Collaborate with fulfillment teams to ensure timely delivery.
3, Issue Resolution: • Address complaints and concerns with patience and professionalism. • Escalate complex issues to the appropriate department.
4, Feedback and Improvement: • Gather customer feedback to improve processes and enhance user experience. • Suggest improvements based on common pain points.
Why Choose Me: • Reliability: Dependable and committed to exceeding expectations. • Adaptability: Quick learner, adaptable to new tools and systems. • Positive Attitude: Approach every interaction with a smile (even virtually!). • Multilingual: Fluent in English and Tagalog.
Ready to enhance your customer service team’s efficiency and delight your customers? Contact me today to discuss how I can contribute to your success!