Cold Caller Real Estate/Sales/VA/Customer Service

• Performs daily collection activities and ensures proper call handling along with excellent customer service • Assist customers with any account-related concerns • Resolve their concerns and make sure to come up with a solution to bail them out of their delinquency status • Implement instructions given by the management and the client to ensure that we do not violate any US federal law and state law

• Managing outbound & inbound calls • Assisting elderly over 65 years old with what needs to add or enhance their current health plan and final expense program • Offering low-cost Final Expenses & Life Insurance • Healthcare/Sales Pitch

Lead Generation through Yellow Pages and Linked In.

Lead Generation through Yellow Pages and Linked In.

• Generate daily reports needed in operations for performance management • Conduct daily audit of calls, payment transactions, and documentation • Correct all errors seen if possible. and deliver feedback promptly to operations so necessary actions will be made to avoid the same mistake • Monitor calls requested for Process Excellence and evaluate complaints forwarded by the client, and deliver feedback promptly to operations so necessary actions will be made • Document correspondence sent by customers like POA, DNC requests, Bankruptcy and Attorney Notification • Perform other clerical duties assigned