Current Employment Status:
Hired Part Time on Jul 24, 2021

Liezel

Virtual Assistant/Customer Service Representative

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Overview

Looking for part-time work (6 hours/day)

at $6.00/hour ($792.00/month)

Bachelors degree
Office Administration

Last Active

November 24th, 2024 (yesterday)

Member Since

May 23rd, 2021

Profile Description

I have ten years of Customer Service/Technical Support experience in a BPO setting. I experienced working as a Customer Service in a US-based travel account. I processed flight and hotel bookings, changes, cancellations, and provided customer service as well. For both Customer and Technical support, I had worked in a US-based phone/service provider account. I handled calls, emails, and chats. I provided support by answering inquiries, complaints, concerns, a few sales, network, and phone troubleshooting. I also became a Quality Assurance Analyst who listened to and evaluated agents' calls, audited live chats, chat transcripts, and email responses. I am experienced at doing Root Cause Analysis and formulating corrective action programs. I am a graduate of Office Administration and worked as an Administrative Support in an office setting for almost two years.

I had training in Appointment Setting, Email and Social Media Management, Facebook Ads, Data Entry, Graphic Design, Shopify, and Chatbot tutorial. I am comfortable in communicating using the English language. I am a quick learner, organized, resourceful, and have a "can-do" attitude.

Top Skills

E-Commerce » Inventory Management » Quality Control

Customer Support

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support » Email Support

Customer Support » Technical Support

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Basic Information

Age
39
Gender
Female
Website
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Address
Liloan, Cebu
Tests Taken
IQ
Score:  125
DISC
Dominance: 11
Influence: 20
Steadiness: 31
Compliance: 38
English
C2(Advanced/Mastery)
Government ID
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