Virtual Assistant/Customer Service Expert/ Video Editor

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associate Degree

Last Active

February 20th, 2025 (3 days ago)

Member Since

April 4th, 2021

Profile Description

My name is Upgrade to see actual info Upgrade to see actual info, I am an expert customer service advocate having 6 years of experience in this field and all administrative tasks and I have a proven ability to manage tasks efficiently and accurately within the timeframe.   I started my career with Capital One Credit card company. My main role is to review customers' billing statements, step-by-step walk-through on how to check purchases and refunds, and file a lost and stolen report for customers’ credit card and card activation.  

After that, I worked with eBay.  My main role is to handle seller's and buyer's cases of items not received and return issues, checking valid tracking numbers, reviewing details, and granting or denying the Upgrade to see actual infoecking cancellation of orders for buyers, listing limit explanation and managing payment for Upgrade to see actual infonding follow-up emails to the customers for their general queries of the cases and updating them on the status through email, chat or phone.  My biggest achievement was that I got promoted to a Subject Matter Expert. My main role is to handle supervisor calls providing the best resolution to agents' queries to provide the best resolution for a great customer experience. After a year I got promoted to a Product Ready Trainer. My main role is to share my skills and knowledge with the trainees. Sharing my best practices so they can use them on their calls. Providing feedback to the trainees for their improvement and Doing admin tasks like Gathering their data and sending reports for their daily performance.  My general experience has taught me to be extremely organized, patient, empathetic and always positive. I have learnt to be analytical and a problem solver when it comes to dealing with various situations. I always strive to reach any goal of the company in line with its mission and vision. I can work anytime, any day. Also, can render overtime if needed.  

 If this qualification fits the job, please don't hesitate to message me.