Customer Service, Technical Support Representative and SEO Writer

Overview

Looking for full-time work (8 hours/day)

at $5.90/hour ($1,038.40/month)

Bachelors degree

Last Active

December 22nd, 2024 (2 days ago)

Member Since

January 25th, 2021

Profile Description

Experienced professional in providing customer service and technical support. Skilled in addressing inquiries, resolving issues, and ensuring customer satisfaction across various channels. Proficient in troubleshooting software and hardware problems, with a strong focus on communication, empathy, and problem-solving.

Top Skills

Customer Support » Technical Support

Experience: 1 - 2 years

• Diagnose and resolve technical issues • Assist customers with software configurations, installations, updates, and troubleshooting • Guide customers through setup processes • Escalate complex issues to senior technicians or engineering teams as needed, ensuring timely resolution • Maintain accurate records of customer interactions and solutions provided using internal systems • Continuously update knowledge base and stay informed about new products, updates, and support policies • Educate customers on product features, functionalities, and best practices for optimal use

Customer Support » Phone Support

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 2 - 5 years

• Answers incoming calls from customers to assist with their complaints and concerns. • Responsible for responding to customer inquiries, providing information about the product and services. • Data entry and research as required to troubleshoot customer issues. • Managing database records and drafting status report on customers’ accounts. • Provides excellent customer service skills and builds positive relationships with customers. • Elevate customer concerns to managers or supervisors as needed. • Ensure that customers are satisfied with the product.