Oversee and supervise a team of agents.
Assist in developing and streamlining procedures
Coach, motivate, reward, counsel and assist with disciplinary actions as necessary
Provide quality service to both internal and external customers – on and off-line.
Assist agents with customer interaction on situations requiring special handling – take customer calls.
Monitor campaigns and ensure campaign delivery is on point
Communicate with vendors of our support services to ensure they are consistently delivering quality products and keep them updated on any client account changes.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.