Rosemarie

Technical Writer / Appointment Setter / Customer Support

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Overview

Looking for part-time work (4 hours/day)

at $4.00/hour ($352.00/month)

Bachelors degree

Last Active

March 15th, 2025 (today)

Member Since

July 14th, 2020

Profile Description

With expertise in customer support (phone, chat and email), content and technical writing, and appointment setting, I may be the multi-passionate freelancer you're looking for!

I am skilful in:
* Customer Service (phone, chat, and email)
* Sales (telemarketing, appointment setting, cold calling)
* Content and Technical Writing
* Social Media Outreach Appointment Setting

I have basic skills in:
* Graphic Design (Canva)
* Admin, organization, virtual assistance
* Social Media (Facebook, X, Instagram, Tiktok)
* Video Editing (Capcut, Wondershare)

Tools/CRM I have used:
* Zendesk
* Shopify
* WooCommerce
* Convoso
* Salesforce
* Recharge
* Avaya
* iCare
* Live Agent
* Microsoft Office
* Google Suite
* Canva
* Slack
* Zoom

I have 2 years of experience in Customer Service (inbound and outbound), a few months as an Instagram Outreach Appointment Setter, one year in Technical Writing, and 2+ years in ESL. I have a 120-hr TESOL certificate and a Bachelor's Degree in Literature.

Ready to help you grow your business!