I have a decade of experience in the BPO industry and freelance work. Over my five years in the call center industry, I handled various accounts, collaborating with clients worldwide and mastering multiple forms of customer support. For the past five years as a freelancer, I’ve continued to expand my skill set in diverse roles.
I’ve worked as a virtual and administrative assistant in a busy telemedicine clinic focused on COVID-19 care, where I managed live chat inquiries and provided top-quality assistance. I was responsible for retaining existing clients and driving new clients to the website to increase service engagement.
As a lead generation specialist for two years, I managed three U.S.-based real estate accounts and a health insurance account. I also have 1.5 years of experience as a financial associate in B2B support, working with Wells Fargo Bank. There, I assisted U.S.-based financial advisors with client document handling, supporting investors in the U.S. stock market.
As a lead generation specialist with two years of outbound experience, I managed three U.S.-based real estate accounts and one health insurance account, focusing on identifying, nurturing, and converting high-quality leads. My role involved extensive outreach through cold calls and follow-ups, as well as
Additionally, I have 1.5 years of experience as a financial associate specializing in B2B support at Wells Fargo Bank. In this role, I directly assisted U.S.-based financial advisors with client document handling and compliance, particularly for investors in the U.S. stock market. This experience sharpened my attention to detail and honed my skills in high-stakes client communication. I effectively coordinated between advisors and their clients, handling essential documentation and ensuring seamless account management processes. Both roles taught me the importance of building trust and maintaining clear, consistent communication—skills that I bring to any sales or lead generation team.
My sales experience spans approximately four years, covering health insurance, life insurance, and real estate sales. My most impactful role was as an Admissions Director for an entertainment training school in Manhattan, New York, and L.A., specializing in modeling, acting, singing, and dancing programs. This role taught me to thrive in hardcore sales, where we learned advanced objection-handling techniques. Thanks to this experience, I’ve grown immensely as a sales professional and am more passionate than ever about my work in sales.
Throughout my career, I’ve been part of teams committed to meeting deadlines and supporting each other in achieving company goals. This journey has equipped me with a strong foundation to contribute effectively to any team.
TOOLS AND SOFTWARE PROFICIENCY:
Communication: Slack, Microsoft Teams, Zoom, Google
Meet,
Project Management: Trello, ClickUp
Document Management: Google Workspace (Docs,
Sheets, Drive), Microsoft Office, Dropbox
Scheduling & Calendar: Google Calendar, Calendly
Time Tracking: Time Doctor, Hubstaff
File Sharing: Google Drive, Dropbox, OneDrive
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Invoicing & Payments: PayPal
CRM: Salesforce, HubSpot, Go High-Level
Lead Generation & Prospecting: LinkedIn Sales
Navigator,
Landing Page Creation: ClickFunnels
Dialers: Mojo Dialer, Ivinex, RingCentral, Aircall, 8x8
Proposal & Contract Management: DocuSign, Dropbox
Presentation: PowerPoint, Google Slides
Team Collaboration: Slack, Microsoft Teams, Whatsapp
Marketing & Listings: Zillow,
creating visuals)
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