Michael

Travel Consultant (CSR/E-mail/Sales) | Real Estate VA

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

February 22nd, 2025 (yesterday)

Member Since

June 2nd, 2020

Profile Description

I have been part of the BPO industry for over 11 years now.

:: Customer Service ::

- Taking inbound calls to assist travelers with their queries such as below:
• Flight Schedule Change;
• Flight Book;
• Flight Cancel;
• Flight Exchange; and
• Flight Void
- Deescalating complaints.

:: E-mail ::

- Answering booking inquiries regarding trips like:
• Activities
• Cars
• Flights
• Hotels
- Recommending tailored fit travel arrangement according to customer's preference.

:: Sales ::

- Addressing inbound callers' hotel shopping concerns.
- Providing best guaranteed rates that suit their budget.
- Converting shopping calls into sales.
- Advocating their special requests directly with the property.

* Tool Familiarity *

• Avaya one-X® (Dialer)
• Google Applications (Gmail, Google Drive, Google Docs, and Sheets)
• Microsoft Office (MS Word and MS Excel)
• Sabre (GDS)
• Salesforce (CRM)

* Real Estate Virtual Assistant *

• Cold Calling
• Follow-Ups
• Web Research
• Updating CRM
• Skip Tracing

* Other Services Offered *

- I can do data entry and transcription jobs since I have a typing speed averaging from 35 to 45 wpm with great accuracy.
- I can do basic photo editing by simply removing its background and replacing it with another photo of your choice.

I'm looking forward to working with you very soon!