Executive Virtual Assistant

December 2022 – Present: Claims Specialist at AAFIA Insurance Brokerage Responsibilities: Assist members with their reimbursement claims, ensuring accurate documentation and processing. Re-escalate rejected claims for further review and resolution. Follow up with insurance companies to expedite claim approvals and address issues. Respond promptly to member inquiries, providing clear and helpful information.

Costumer Representative at Macy's credit card account (In-bound Calls) My job includes - Manage and support customers with their Macy’s credit card accounts. - Assist customers in opening new accounts and provide clear guidance on account setup and benefits. - Address billing concerns, including removing interest charges when applicable. - Conduct investigations into fraudulent transactions to ensure account security and customer satisfaction.

Trained as Master Virutal Assistant at Surge Freelancing Training Center Inclusion: Week One: Skill Certification ✅ Administrative Tasks ✅ Email Management ✅ Calendar Management ✅ Appointment Setting ✅ Travel Arrangements ✅ Transcription ✅ Lead and Prospect Generation ✅ Project Management ✅ CRM Management ✅ Online Bookkeeping ✅ Social Media for Business ✅ Website Management ✅ SEO for Businesses ✅ Customer Service and Support ✅ Telemarketing ✅ Email Marketing ✅ Facebook Ads for Business Week Two: Client Acquisition (Bonus Lessons to Bring Home for F2F) ???? Setting a Freelancing Brand ???? Getting Hired on Freelancing Platforms ???? Creating a VA Resume

Skilled in scheduling client meetings, booking flights, creating itineraries, and managing weekly schedules using Notion, Slack, Calendly, Google Calendar, Google Docs, and Excel.

Skilled in finding potential customer leads using Snov.io, HubSpot, and GetProspect.

Experience how to input client's data via Hubspot and cold calling lead client's

During my time working at AAFIA Insurance Brokerage Inc. -I manage and organize incoming and outgoing emails -Implement and maintaining email workflows -Responds to emails and inquiries in a timely and accurate manner -Monitors email channels and ensuring customers' questions are answered -Forwards emails to relevant departments or teams